All the regulars know I've moved to the "grey side", selling my Triton and buying a Feeling. The van has surpassed my expectations, it is wonderful, BUT.
Wandahome were to supply and fit a front carrier. A couple of days before collection they informed me the carrier Hymer had sent did not fit, Hymer were not expecting stock for 5-6 weeks and then it would need to be shipped out. I'd waited 6 weeks for parts already, so this was a no go.
The on-line configurator and brochures specified "Thule Superb" was needed. Wandahome found a third party with stock of the carrier listed and I ordered it for a self fit.
Upon fitting it became apparent that although the carrier supplied was the one ordered, it was not the correct carrier for my Eriba. I believe a "Thule Superb Short" was the correct model and entered into a long e-mail conversation with Hymer/Eriba. They finally admitted the error, they were wrong, the "Short" model was in fact needed, but did not see they had to resolve the problem as I had bought from a third party. They went on to say if I'd ordered from a Hymer/Eriba dealer then I'd have received the correct part.
I had ordered from a Hymer/Eriba dealer, but that dealer had been evasive with the facts. When I placed my order they had a carrier in stock, but had failed to check it would fit. By the time they did check and placed an order it was to late and so they cancelled the order.
So the situation I'm in is I trusted Hymer/Eriba who specified the incorrect part, which is a breach of the Advertising Standards Code on two points.
I trusted the dealer who has not been as knowledgeable or open as they should have been.
I bought a carrier from a third party who supplied promptly and at a good price what was ordered. They are not at fault.and I have not contacted the, The parts would now be classed as used.
I had fallen into a situation where neither manufacture or dealer was willing to accept responsibility for a situation of there making.
The problem with the carrier was the front most mounted cycle was in line with the jockey wheel. As such it was difficult to fit a cycle there and it was closer to the back of the car than I thought best.
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I now have a fully functioning carrier as I have adapted it to I hope a factory fit quality/appearance, but I should not have needed to do so. I was fortunate in that I could move the wheel tracks back into a series of pre-drilled holes, but I've needed to reinforce the front pivot/hinge areas by fabricating a couple of strips of stainless steel, not easy to cut by hand.
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To be honest none of this really surprises me. Eriba dealers come and go, with few knowing the product inside out. Hymer/Eriba the manufacturer have never been the easiest of manufacturers to get along with and would appear to be only interested in the bottom line of profit.

So, Buyer beware.

Colin

It is a strange situation with the UK dealerships. I remember in 2017 ordering a Triton from Lowdhams in Nottingham I had to explain to them what/how/why etc. Totally different to my visits with dealerships in NL who were very in the know.

Colin