My caravan is now out of warranty so I no longer have to go to a dealer.. I booked in an mobile Approved workshop Engineer who came to service my Familia on my drive.
I made him a brew and when I went back outside to give it to him, he was in the Eriba bathroom looking in the mirror and rubbing his head, he turned to look at me and said "Your caravan just bit the top of my head!", he had received an Eriba kiss . I hope he comes back next year to do another service?