Well I nearly wet my pants with laughter.
This is the funniest thing I've listened to in many years but does ring true when calling up call centers down south.

David

It works the other way round too David.

I wonder how Mr Duguard would get on phoning an Indian call centre?

Maybe that's why Lloyds TSB sited their two biggest call centres in Newcastle and Sunderland, before closing the Newcastle one and moving the work to the sub-continent. Perhaps they thought Geordies would have a better chance of understanding both north of the border and down south.