Hymer do seem to be cashing in on their (past) reputation, but once lost it is hard to get back. The Puck has been dropped as I would presume it no longer fits in with their desire to provide more expensive models with lots of extras and variations, which is where the quality suffers.

But concentrating on standard features on less models improves quality.

‘fewer’ models please, not ‘less’ models (pedantic I know......)

Our Troll 535 arrived this morning and, so far, just a touch light with a mind of its own and a couple of door catches that could close easier. We are hoping to have fewer issues this time, than we did with our 2014 Triton. Fingers crossed!

I agree that its not great finding faults on a new expensive Eriba, however I suppose the danger of forums is that the when faults are found an assumption will be made that all the vans quality are the same. I would have thought that most Eribas in ownership are on at least their second owner and the vast majority of the new owners will not be aware if their van has had to go back at some stage for remedial work within its warranty period.
I'm still confident of the Eribas overall quality and I'm sure that there are a lot of people out there who have bought an Eriba from new and they have never experienced any problems....

However as for my experience my 2015 Famila had two touch lights replaced, my fridge needed a new element (a Domtec fault not Hymer), an external side light surround and the front plastic hitch cover replaced. My 2012 had an electric issue where it did not charge the battery from the car. All these were fixed without any dramas from the dealer. As this a fairly new forum it will only be the New German vans that are reporting quality issues, if you go on other older Eriba forums you can also find disgruntled French built Eriba owners with water ingress and furniture splitting etc...

Quote: Steve and Debbie wrote in post #3

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The Puck has been dropped as I would presume it no longer fits in with their desire to provide more expensive models with lots of extras

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I've had my Eriba 430GT for 3 years. Over that time I have read many accounts of poor build quality on this Forum. Initially I was feeling rather smug as except for a few warranty claims - expected in new vans, I have not been troubled with anything coming lose. However, over the last few trips the toilet/washroom door hinge screws have loosened and have been retightened when noticed. The screws in the locating lug on the door are always coming loose. On returning home from the recent EOC Spring Gower Rally we immediately set about clearing the overhead and seat lockers of food, clothing, shoes booze etc. 'Bring the bag in from the washroom' the boss called out. On opening the door I was horrified to find it dragged on the floor and was held in place by only the two screws in the top hinge. The 6 screws in the remaining 3 hinges were either half way out or in the case of the bottom hinge had completely come out lying flat twixt hinge and cabinetry. The damage that could have been caused had the door become completely detached does not bear thinking about.

I am also going to respond to the CAMC report. 97% build quality? what was the other 3% about!

Robin

Wow Colin, that's a ton of things wrong with a £20K+ caravan which trades on a reputation of build quality and innovative construction techniques. We have not (yet) had a locker or bathroom door actually fall off, but they come loose regularly, and I can imagine the consequences. I do find myself checking all the screws and fittings before, during and after each trip (pain in the neck), but on the occasion that I forget, something will fall off and damage itself, plus whatever it comes into contact with.

I can add window blinds to the list (I understand they are non-Hymer components), and a dodgy washroom tap connection (which masqueraded as frost damage). I'm just grateful to not have any water ingress/damp issues. I think I'd go back to a tent if that were the case.